Frequently Asked Questions

 

1. What is The Ethical Food Club?

The Ethical Food Club is a Not-For-Profit Buying Club. We are lucky to have an awesome website and the largest range of products available of any food club, with over 6000 products and counting. It is a community, made up of like-minded ethical folk who don't want to spend a fortune on their shopping just because it is healthy, cruelty-free, organic or wholesome.

We put our collective orders together so we can shop direct with the wholesaler and save!

 

2. What does it cost to be a Member?

We started this club to benefit from lower prices on our shopping and initially asked only for voluntary donations. Over time it has become apparent that we need a compulsory donation to cover certain costs like the website hosting and in the event that something goes wrong with missing products etc. We only ask for a small amount which is usually covered by the savings of a single item and is based on your total order. On the checkout page, you can review the 'Community Pot' contribution before you confirm your order.

 

3. How long will my order take?

We place a large group order every two weeks to be delivered to us on a Monday. Orders can be placed at any time and you can find the next scheduled delivery day on the banner at the bottom of the website. As long as your order is in by 18:00 on Friday, it will be ready to collect (or be shipped) the following Monday (from Eastleigh) or Tuesday (from Lymington).  We recommend that you place your order midweek leading up to the Friday as this will give you the most up-to-date stock levels and time to arrange any substitutions for items which are out of stock with the wholesaler. If you are collecting, you can do so as soon as you receive the 'Completed Order' email. If you need to collect on a different day, just contact us by email or phone to arrange. If your order is being shipped, it will arrive within 1-3 days depending on the method selected at checkout.

 

4. How do I pay for my order?

Once you have received your order request, we will first look up the items to ensure they are available with the wholesaler before taking any payment. As this is a non-profit club, we accept bank transfer or apply a 2.5% card processing fee to keep costs down. Instructions are as follows:

Wait until collection day before sending payment. Details will be included in your final 'Order Completed' email.

1. Choose your items, go to the checkout and click the 'Place Order' button.
2. We will check that all items are available.
3. If any items are unavailable, you will be contacted to arrange substitutions,
4. Once any necessary swaps have been made, you will receive an email stating that your order is being processed
5. At this point, please send payment via bank transfer or call us to pay by card on 023 8184 6914.
6. Once we have received payment, your order will be reserved with the wholesaler for the next delivery day.
Please note: Stock levels can move quickly. If you take too long to send payment when requested, your items may no longer be available.

 

5. What are the 'Offers' about?

Every month, our wholesalers have special offers on different products. We make sure you know about them by updating our prices to reflect the extra discounts.

 

6. My question isn't listed here!

Please drop us an email at orders@ethicalfood.club and we will get back to you as soon as possible.